If you receive an item not in the condition advertised please send us photos by e-mail to info@popscv.com
All claims must be notified within 3 days of receipt of the product. Paint defects on figures/funko pops are out of our control and are not considered to be damaged/defective.
You may return your merchandise within 15 days of receiving your order and we will deduct the cost of shipping from your refund. Please return the item(s) in the original box and packaging. Merchandise purchased in our retail store may not be returned or exchanged online.
Once Customer Service issues you a return label, items must be sent back within 14 days. If you send items more than 14 days after the return label is issued, a 30% restocking fee will be deducted from your refund. Refunds will be issued within three business days after the receipt of goods to the original form of payment.
Items returned because of any other reason than damage/defects will also be charged a 30% restocking fee & return shipping cost.
The following are exceptions to the return policy above:
Apparel may not be worn or washed and must have all original tags attached.
Non apparel items must be unused/unopened and in their original packaging.
Items purchased in bulk, defined as purchases with 6pcs or more of the same item, are not eligible for returns.
Mystery Boxes are final sales and cannot be returned under any circumstances.
FINAL SALE ITEMS:
All items marked as "Final Sale" are not eligible for returns, exchanges or refunds under any circumstances.